Contact Us
We would love to hear from you! Whether you have questions regarding our sports equipment, outdoor gear & active apparel collection, need assistance tracking an order, or would like product recommendations, our dedicated team at VeloSpoke Bikes is here to assist.
Customer Service Information
- Store Name: VeloSpoke Bikes
- Customer Support Email: support@velospokebikes.com
- Physical Operating & Return Address:
2986 Elgin St, Kansas City, MO 64102, United States
Customer Care Hours
- Monday – Friday: 9:00 AM – 5:00 PM EST
- Saturday: 10:00 AM – 3:00 PM EST
- Sunday & Federal Holidays: Closed (Messages received will be prioritized the following business day)
Helpful Tips for Faster Service
When contacting us regarding an active order, please include your Order Number (e.g., #1001) and the email address used during checkout so our customer care specialists can locate your records immediately.
We strive to reply to all customer inquiries within 12–24 business hours.