Delivery Options & Shipping Rates
At VeloSpoke Bikes, we are committed to delivering your orders swiftly, securely, and seamlessly. Below is detailed information regarding our order fulfillment timelines, shipping carriers, and delivery policies.
1. Order Processing Time
All orders are processed and prepared for dispatch within 1–2 business days (Monday through Friday, excluding federal holidays). Orders received after 2:00 PM EST or over weekends will be queued for handling on the following working day.
2. Delivery Options & Shipping Costs
We partner with leading domestic carriers (including USPS, UPS, and FedEx) to provide reliable delivery service across the United States.
- Standard Delivery Timeline: Typically arrives within 3–7 business days once dispatched from our fulfillment facility.
- Delivery Estimates: Delivery dates are estimates and may be subject to carrier volume spikes, weather events, or regional transit delays.
Standard Shipping: A flat delivery fee of $35.00 applies to orders below $30.00.
Free Shipping Threshold: Enjoy Free Standard Shipping automatically applied at checkout on all orders totaling $30.00 or more!
3. Protective Packaging & Handling
Outdoor equipment and performance gear are packed in moisture-resistant, tear-proof heavy cartons built to withstand rugged courier transit.
Gear Inspection & Safe Setup: Inspect all carabiners, safety straps, bindings, and bicycle assemblies before field use. We recommend professional assembly for technical sporting goods.
4. Real-Time Tracking & Notifications
As soon as your shipment is dispatched, you will receive an automated shipping confirmation email containing your tracking number and a direct tracking portal link. Please allow up to 24 hours for carrier tracking updates to populate on the network.
5. Address Accuracy & Delivery Support
Please double-check your recipient address and contact information prior to checkout. VeloSpoke Bikes is not liable for orders sent to incorrect addresses entered by the customer. If your shipment appears delayed, stuck, or damaged in transit, please contact our support desk immediately at support@velospokebikes.com.