Hassle-Free Returns & Replacements
We take pride in the quality and craftsmanship of our products at VeloSpoke Bikes. If you are not completely satisfied with your purchase, our customer support team is here to assist you with an easy, transparent return process.
1. Return Eligibility & Window
You have 60 days from the date of package delivery to request a return. To be eligible for a full return:
- Items must be unused, uninstalled, and in the same pristine condition as received.
- Items must remain in their original manufacturer packaging, accompanied by all accessories, manuals, tags, and protective wraps.
- A valid Order ID or proof of purchase through VeloSpoke Bikes is required.
2. Non-Returnable & Final Sale Items
For health, safety, and regulatory compliance, the following products are non-returnable:
- Personal life-safety gear (helmets, climbing harnesses, ropes), swimwear or compression underwear with removed hygiene liners, footwear worn outdoors, or items with soil/scuff marks.
- Gift cards and promotional clearance/final sale items clearly designated at checkout.
3. Step-by-Step Return Process
- Initiate Return: Contact our support team at support@velospokebikes.com with your Order ID, item description, and reason for return.
- Receive Return Authorization: Our team will review your request and issue a Return Merchandise Authorization (RMA) with our designated warehouse address: 2986 Elgin St, Kansas City, MO 64102, United States.
- Securely Package: Place the item safely in its original packaging with all included documentation to prevent damage during transit.
- Ship Your Parcel: Send the package using a reputable carrier with parcel tracking.
4. Inspection & Refund Timeline
Once your returned item arrives at our inspection facility, our staff will inspect the condition within 2–3 business days. Upon approval, your refund will be processed and credited back to your original payment method within 5–10 business days.
Note: Depending on your bank or credit card issuer, it may take an additional 2–5 business days for the credit to officially reflect on your account statement.
5. Return Shipping Fees
If the return is due to an error on our part (such as a defective product, damaged shipment, or incorrect item sent), VeloSpoke Bikes covers all return shipping fees. For voluntary returns (e.g., customer changed mind or ordered wrong specifications), the customer is responsible for the actual return shipping postage.
6. Damaged, Defective or Incorrect Deliveries
If any sporting item develops seam failure, frame defects, or arrives damaged, contact us within 7 days of receipt with order details and photos for replacement.
If you have any questions regarding our return procedure, reach out to us directly at support@velospokebikes.com.